Questions? We’ve Got You Covered
Professional support for home patient lifts and transfer equipment.
1. I’m not sure which lift is right. Can you help?
Yes. Our team can help you compare models based on weight capacity, transfer type, power options, and care setting (home or clinical).
👉 Speak With a Specialist →
2. Do you offer setup or white-glove delivery?
White-glove delivery (room of choice, unpacking, basic assembly, debris removal) may be available in select areas.
👉 Contact us to confirm availability →
3. What is your return policy?
We adhere to each manufacturer’s return and RMA policies. Items must be unused and in original packaging unless otherwise approved.
👉 View Returns Policy →
4. How do I track my order?
Once your order ships, you’ll receive tracking details via email. You can also track your shipment anytime:
👉 Track My Order →
Need help? Call (833) 324-4159 (Mon–Sun, 8am–8pm PT).
5. What if something arrives damaged or missing?
Please contact us within 48 hours of delivery. Keep all original packaging and take photos of any visible damage so we can assist quickly.
👉 Start a Support Request →
6. Do you offer financing?
Yes. We offer:
- Shop Pay installment payments (eligible orders)
- HSA/FSA where applicable
📞 7. Can I speak to someone directly?
- Call: (833) 324-4159 (Mon–Sun, 8am–8pm PT)
- Email: support@recoverathomenow.com
- Contact Form: Contact Page →
We support home caregivers, facilities, clinicians, and procurement teams with clear equipment guidance.
Our Commitment
Recover At Home Now focuses on home lift and transfer solutions. We prioritize accuracy, safety, and professional support — from selection through delivery.