FAQ

💬 Questions? We’ve Got You Covered

Built for overwhelmed families navigating recovery at home.

Simple answers. Real help. No fluff.

❓ 1. I’m not sure which bundle is right. Can you help?

Absolutely. Start with our 60 Second Fit Check to confirm basics like door width, bed height, and stairs. Still unsure? Just reach out. We’ll walk you through everything—no pressure, just clarity.
👉 Contact Us →

🛏 2. Can someone help me set it up?

Yes. We offer:

  • White-Glove Delivery: Room-of-choice, unpacking, basic assembly, debris removal.
  • Home Setup Services: For non-structural needs like grab bars, ramps, and risers.
  • RN & PT Support: Education-only walkthroughs for safe first transfers.

➡ Available in select ZIP codes. Check Availability →

🔁 3. What if it doesn’t fit or I ordered the wrong thing?

No worries. Our Fit-Right™ Exchange offers one free swap within 30 days on transfer-critical items (like lifts, chairs, and slings).
Complete the Fit Check or talk to us—we’ll make sure you’re covered.

🛡 Just keep the original packaging and reach out.

🚚 4. How do I track my order?

Head to our Order Tracking Page →
You’ll see:

  • Delivery status (preparing → delivered)
  • Carrier, tracking link, and estimated arrival
  • Setup appointment windows (if selected)
  • Notes if your items arrive in separate shipments

Need help? Call us at (833) 324‑4159 (Mon–Sun, 8am–8pm PT)

📦 5. What if something arrives damaged or missing?

We’ve got your back. Contact us within 3 days and we’ll make it right.
Keep original packaging—it protects your exchange and replacement options.
👉 Start a Support Request →

💳 6. Do you offer financing or insurance support?

Yes. We offer:

  • Shop Pay monthly payments (on eligible orders)
  • HSA/FSA Friendly items
  • Insurance Pack Templates to help with reimbursement or coverage

📝 We make it simple—email templates, itemized invoices, and plain-English instructions included.

🧍 7. Can I speak to someone?

Yes. You can:

Whether you're picking equipment or preparing for discharge—we’re here to help you feel confident, not alone.

🌱 Our Promise

We don’t just sell products.
We help families navigate recovery with confidence, care, and calm.