Find My Plan (60 sec)
Questions Families Ask Most
Straightforward answers to the worries we hear every day.
Will this fit in our home?
Most of our lifts are designed for standard home layouts. We provide a quick
Find My Fit (60 sec) quiz
and simple fit guidelines on each product page. If you’re still unsure, you can call or chat with us and we’ll walk through your space together.
How hard is setup?
Setup is simple on purpose. Most lifts arrive fully assembled or with only a few basic steps, and each product includes a clear setup guide.
You won’t need special tools or an installer for the products we carry.
How fast do you ship?
Most in-stock items ship within 1–3 business days, and usually arrive in about
3–5 business days once they’re with the carrier (often UPS Ground).
Exact timelines are shown at checkout, and you can always check our
Shipping & Delivery page
for details.
What if it doesn’t work for us?
If something doesn’t feel right, reach out and we’ll help troubleshoot fit, use, or next steps.
We follow our standard return and warranty policies, which are designed to keep families protected.
You can review them any time on our Returns and
Shipping & Delivery pages.
Is financing available?
Yes. On eligible orders, you can split your purchase into smaller payments at checkout using options like
Shop Pay Installments (subject to approval). Just look for the funding options on the product page or during checkout.
Do you offer support if I need help?
Absolutely. We’re here to answer real-world questions about fit, setup, and daily use.
You can call us at (833)-324-4159,
use live chat, or message us through our
Contact page.
We’re in your corner.