Shipping & Delivery

🚚 Shipping & Delivery

What to expect—step by step, with no guesswork.
We’re here to make delivery feel calm, not complicated. Below you’ll find timelines, what to expect, and how to get help at any point.

📍 Where We Ship

• United States – Contiguous 48 states.
• Alaska, Hawaii, U.S. territories – Contact us before ordering and we’ll quote delivery options.
• PO Boxes – Large items can’t be delivered to PO boxes; please use a street address.

⏱️ Lead Times (Before Shipping)

This is how long it takes for your order to leave the warehouse after you place it.

Type	Lead Time
Fast-Ship Eligible	Usually ships in 1–2 business days
Standard In-Stock	Usually ships in 3–5 business days
Specialty / Backorder	We’ll email updates + best estimate

Note: Lead time ≠ delivery time. It’s the processing time before shipment begins.

🚛 Delivery Times (In Transit)

This is the shipping time once your item is with the carrier:

Method	Delivery Time
Parcel (UPS/FedEx/USPS)	Usually 2–7 business days
Freight / LTL	Usually 4–12 business days (includes appointment)
White-Glove	Adds 2–5 business days for team scheduling

All timelines are estimates. Delays from weather, carriers, or remote access may occur—but we’ll keep you updated.

🧭 What to Expect: Start to Finish

✅ 1. Order Placed → Confirmation

• You’ll receive an order confirmation by email (and text if opted in).
• We’ll invite you to complete a Get Ready Form (~3 mins) to confirm fit, access, and delivery details.

📦 2. Item Ships → Tracking

• You’ll get a tracking link when your item leaves the warehouse.
• Freight/LTL carriers will contact you to schedule delivery. An adult must be present.

🚪 3. Item Delivered → Unbox & Inspect

• Parcel: Dropped at your door.
• Freight (curbside): Delivered to the closest safe point (driveway/garage).
• White-Glove: Room-of-choice, basic assembly, debris removal (no patient handling).

💡 Important on delivery day:

• Inspect before signing. If damage is visible, take photos and note it on the delivery receipt.
• Keep original packaging—it protects your Fit-Right™ Exchange option.
• Report issues within 48 hours and we’ll help right away.

📬 How We Keep You Informed

• Email + SMS updates: Order received → Item shipped → Delivery updates
• Need help? Just call or text us at (833)-324-4159 (Mon–Sun, 8a–8p PT)
• Want to check status anytime? Use [Track Your Order]

🛋 White-Glove / In-Home Placement

• Want help bringing the item in and setting it up? See [White-Glove Delivery] for what’s included and where it’s available.
• Included with Best bundles, or add-on in many ZIP codes.

📦 Split Shipments

• Items in kits may ship separately—lifts, chairs, and accessories often come from different warehouses.
• Don’t worry—your tracking page will show each shipment clearly.

❌ Missed Appointments & Re-delivery Fees

Freight carriers may charge if:

• You miss your scheduled time
• There’s no access (locked gate, no answer, etc.)

✅ Help us help you—share gate codes or delivery notes ahead of time using the Get Ready Form or contact us directly.

🧱 Access & Safety Notes

• Tell us about stairs, tight hallways, or limited parking.
• Delivery teams do not move patients or provide medical care.

🤝 Questions or Special Timing?

We’re here to help.
Contact Us or call (833)-324-4159 (Mon–Sun, 8a–8p PT) for real answers and real support. We’ll walk you through your options.

🔗 Related Pages

• [Track Your Order]
• [White-Glove Delivery]
• [Fit-Right™ Exchange]
• [72-Hour Fast Start™]

We provide educational guidance only—not medical advice or clinical decisions. For medical emergencies, call 911 or your clinician.