Shipping & Delivery

We make delivery simple and predictable. Below is what to expect from order → delivery.

Where We Ship

We currently ship to the contiguous United States (48 states).

  • Alaska / Hawaii / U.S. Territories / International: contact us for a custom quote
  • PO Boxes: not eligible for large-item delivery (please use a physical street address)

Processing Time (Before Shipping)

Most in-stock items ship within 1–3 business days.

Backordered or specialty items may take longer — we will email updates and an estimated ship date.

Delivery Times (After Shipping)

Delivery timing depends on your item type:

  • Parcel (UPS Ground / FedEx / USPS): typically 3–5 business days
  • Freight / LTL (appointment required): typically 4–10 business days
  • White-Glove (optional): adds 2–5 business days for scheduling and in-home service

Note: All timelines are estimates. Weather, holidays, carrier volume, rural access, or scheduling availability may add time.

Parcel vs Freight (Important)

  • Parcel delivery: delivered to your door (no appointment)
  • Freight / LTL delivery: large items delivered by freight and require an appointment window. The carrier will call to schedule, and an adult must be present to receive the shipment.

Arjo equipment (Sara Stedy / Sara Plus / Maxi Move 5) ships via Freight / LTL.

Tracking & Communication

You’ll receive order updates by email (and SMS if opted in), including tracking once shipped.

Need help at any time? Call/text (833)-324-4159 (Mon–Sun, 8am–8pm PT).

Delivery Inspection (Very Important)

Please inspect your delivery before signing.

If there is visible damage:

  • take photos
  • note it on the delivery receipt
  • contact us within 48 hours

Please keep all packaging until the product is confirmed OK.

Missed Freight Appointments

Freight carriers may charge re-delivery fees if:

  • the appointment is missed
  • there is no access (gate codes, locked entry, etc.)

Please provide any delivery notes in advance to avoid delays or fees.