Track My Order
📦 Track My Order
From checkout to setup—we keep you informed.
To check your order status, have your Order # and the email or mobile used at checkout.
🔍 Look Up Your Order
Order #: []
Email or Mobile: []
Can’t find your order number?
Check your confirmation email or text. Still need help?
📞 Call us at (833)-324-4159 (Mon–Sun, 8a–8p PT)
🔄 What You’ll See
When you track your order, you'll get real-time updates on:
- Where your order is: preparing, in transit, out for delivery, or delivered
- Carrier details: with a direct tracking link (parcel or freight/LTL)
- Estimated delivery window: based on current carrier data
- White-Glove Setup (if selected): earliest window we’re working to coordinate
- Split shipments: lifts and accessories may arrive at different times
❓ Common Questions
Q: My tracking hasn’t updated yet.
A: Carriers may take 24–48 hours to scan. If it stalls longer, we’ll follow up on your behalf.
Q: It says delivered, but I don’t see it.
A: Check all entry points, ask a neighbor, and look for delivery notes. For freight, there may be a door tag or voicemail.
Q: How does freight/LTL delivery work?
A: Freight requires a scheduled appointment and an adult present.
Keep the original packaging — it protects your Fit-Right™ Exchange option.
Q: What’s included in White-Glove / In-Home Placement?
A: Where available, a two-person team will:
- Bring your item to your room of choice
- Unpack and do basic assembly
- Remove packaging
No patient handling is included.
👋 Need a Hand?
Call or text us at (833)-324-4159 (Mon–Sun, 8a–8p PT).
We’re happy to walk through your order with you.
⚠️ Education-only guidance. We do not provide medical care or make clinical decisions. For emergencies, call 911 or your licensed clinician.